Organizations

An Organization is the top-level tenant in ControlCom Connect. All Devices, Variables, Assets, Locations, Dashboards, and users belong to one Organization, and nothing crosses the boundary — data, users, and resources are isolated between Organizations.

Overview

You typically have one Organization per company or per business unit, depending on how separate the operational data needs to be. The Organization holds your subscription, your branding, your security settings, and the resource hierarchy under which everything else lives.

Resource Hierarchy

Organization
└── Locations
    └── Assets
        └── Devices
            └── Variables

The hierarchy is logical, not mandatory — a Device doesn't have to belong to an Asset, and an Asset doesn't have to belong to a Location. But populating the upper levels unlocks site-based filtering, Asset-level dashboards, and multi-site rollups.

Users and Roles

Three built-in roles:

Role	Can do
Administrator	Full access to all resources and Organization settings.
Editor	View and modify resources. Cannot change Organization settings.
Viewer	Read-only access to resources.

To invite a user:

Open Organization Settings → Users.
Click Invite User.
Enter their email and pick a role.
They receive an email invitation to join.

To require MFA for everyone in the Organization, open Organization Settings → Security and turn on Require MFA for all users. Users without MFA configured will be prompted to set it up on their next login.

Settings

Group	Fields
General	Organization name, address, primary contact.
Branding	Brand color, sidebar color, logo.
Security	MFA enforcement, password complexity, session timeout.

API Keys

API keys give programmatic access to the platform. To create one:

Open Organization Settings → API Keys.
Click Create API Key.
Name the key and select the permissions it should have.
Copy the generated key — it is shown once and cannot be retrieved later.

Treat API keys like passwords. Rotate them on suspicion of leak.

Plans and Billing

Subscription tiers: Starter, Professional, Custom. Each tier has different limits for Devices, Variables, storage retention, and feature access.

Billing settings live under Organization Settings → Billing:

Billing email — where invoices and receipts are sent.
Billing method — credit card or invoice.
Billing interval — monthly, quarterly, or annual.

Usage against plan limits is visible at Organization Settings → Usage, with historical trends and projections. The platform notifies admins as usage approaches limits.